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This piece of advice is taken
from a 1997 Jim Barlow column in the Houston Chronicle. It is an excellent
discussion of how we make decisions and why so often they fail to achieve
the desired result. The book he mentions, The Logic of Failure,
is well worth the read. Barlow's writing
here has important implications for Simplespreading.
1) Think (and plan) about the implications of the outcome.
2) Make more decisions. (Practice makes perfect.)
3) Constantly monitor your situation. Adjust if necessary.
4) Have sufficient information on hand prior to making the decision.
5) Remember that since you can't control the final outcome, be ready for
any possibility.
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8:06 PM 9/29/1997
JIM BARLOW
Success is a series of good decisions
MURPHY'S LAW tells us whatever can go wrong will. Murphy was an
optimist.
What do we call people who say they never make mistakes? Liars.
I make no such claim. I hold the record for the longest correction I've
ever seen in this or any other newspaper. The article, about the effects
of inflation on the middle class, had a simple math mistake throughout.
My only defense is I was consistent.
Journalists, unfortunately, publish our mistakes. Others can decently
bury them. The results might come out. But the details are tucked away,
unless the courts get involved.
Which is unfortunate. We learn more by studying failure than success.
If you can get someone to talk about it.
In a prior life I was helping to plot strategy for a bond election for
the Houston Independent School District. Then, as now, the HISD was not
all that popular with the voters. Another effort a few years prior had
failed.
I called up the guy who had my job during that last election and talked
to his secretary. My message, at least to me, seemed reasonable. What
mistakes had been made which I could avoid? Not only was that call not
returned, but through the grapevine the word came he was mortally
offended.
The study of failure
Still, if failure has few acknowledged authors, there are still ways to
study it.
One of the more intriguing methods is used by Dietrich Donner, a
professor of psychology at the University of Bamberg in Germany. He
specializes in logic and the theory of action.
Last year his book on his experiments, The Logic of Failure, was
published in this country. It's now out in paperback (Addison Wesley, $15,
translated by Rita and Robert Kimber.)
Donner set out to see if he could find how people made decisions and
which methods were more likely to end in success then failure.
He used some real-life examples -- for instance the nuclear reactor
failure at Chernobyl. Why did it melt down?
Because the operators took shortcuts.
Technologically challenging operations have elaborate safety features,
which are a pain. Shortcuts are handy. Since these same machines have many
levels of safety, you get away with shortcuts -- until you take one too
many.
But since getting such details of real failures was difficult, if not
impossible, Donner established a world of his own. Using highly
sophisticated computer models, he set up some mythical worlds that were
made to obey the laws of science and nature. They were super versions of
the kinds of games people play on their personal computers.
They include a country in Africa, a nomadic tribe of herders and a
small city in England where the principal factory is owned by the
municipal government.
Smart people were then invited to come in and play God -- with the kind
of results you might expect from people lacking omnipotence.
Thinking things through
Not every game was a disaster. Some people made good decisions.
The ones who did well basically did what your mother told you -- or
your drill sergeant.
Before they acted, they spent as much time as possible thinking through
the ultimate outcome of their actions.
They thought long-term, not assuming that since a particular action had
a good effect now that it would continue to do so in the future. They
frequently revisited their decisions. Those who "won" the game
made twice as many decisions as those who didn't, coming back and checking
prior decisions for current and future circumstances.
They didn't let individual projects blind them to emerging needs as
circumstances changed.
One lesson from the game itself was its very nature -- giving
individuals unlimited power. That doesn't happen in political democracies,
but it's often seen in corporate life. One of the things we can learn from
the study of dictatorships -- public and private -- is how inefficient
they are.
Those who possess absolute power find themselves atop a pyramid where
those below are afraid to tell them the truth. The dictator's actions then
become based on what he believes, not what is really happening.
Those who wield power must realize they too often have to make
decisions without adequate information.
Success comes to those who gather as much information as they can
before making decisions, remembering long-term goals while sweating the
details, and knowing they don't know everything.
The link to the original published piece: www.chron.com/cgi-bin/auth/story.mpl/content/chronicle/business/barlow/barlow97/barlow0930.html
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